Privacy Policy for StyrX

Last Updated: December 22, 2025

Introduction

TrioWeb AS ("we", "our", or "us") operates the StyrX mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our App to control and manage your IoT devices.

By using StyrX, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

  • Account Information: Username, email address, and password when you create an account
  • Device Information: Device names, configurations, and settings you add to your account
  • Support Communications: Information you provide when contacting our support team

Information Automatically Collected

  • Device Data: Information about your mobile device including operating system (iOS/Android), app version, and device identifiers
  • Usage Data: How you interact with the App, including features used and actions taken
  • Log Data: Technical information including app crashes, errors, and performance metrics
  • Camera Access: When you scan device barcodes to add products, we process the barcode data. No photos or videos are stored.

How We Use Your Information

We use the collected information for:

  • Service Delivery: Providing, maintaining, and improving the App functionality
  • Device Control: Enabling you to control and monitor your IoT devices
  • Authentication: Securing your account and verifying your identity
  • Customer Support: Responding to your inquiries and providing technical assistance
  • App Improvement: Analyzing usage patterns to enhance user experience
  • Error Monitoring: Identifying and fixing technical issues and crashes
  • Security: Detecting and preventing fraud, abuse, and security threats

Data Storage and Security

Security Measures

  • Encrypted Communication: All data transmitted between the App and our servers uses industry-standard HTTPS/TLS encryption
  • Secure Storage: Authentication tokens and credentials are stored securely using iOS Keychain and Android EncryptedSharedPreferences
  • Access Controls: We implement strict access controls to protect your data

Data Retention

  • Account information is retained while your account is active
  • Device configurations are stored as long as needed to provide the service
  • Log data is typically retained for 90 days for troubleshooting purposes
  • You can request deletion of your account and associated data at any time

Third-Party Services

Subscription Management (Tripletex)

We use Tripletex accounting software to manage subscriptions and invoicing. When you activate or renew a subscription, we share:

  • Your name, email address, and phone number
  • Subscription details (start date, end date, pricing)
  • Optional: Organization number and postal address (if provided)

Tripletex processes this data to create customer records and generate invoices. Tripletex's privacy policy: https://www.tripletex.no/personvern

Error Monitoring (Sentry)

We use Sentry (sentry.io) for error monitoring and crash reporting. Sentry may collect:

  • Error messages and stack traces
  • Device information and app version
  • User interactions leading to errors

Sentry's privacy policy: https://sentry.io/privacy/

Cloud Infrastructure

Your data is processed and stored on secure cloud servers. We ensure our infrastructure providers maintain appropriate security standards.

Permissions We Request

Camera Permission

Purpose: To scan device barcodes when adding new products to your account

Data Usage: Barcode data is processed locally and sent to our servers for device identification. No photos or videos are captured, stored, or transmitted.

Data Sharing

We do not sell your personal information. We may share your information only in these circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating the App (under strict confidentiality agreements)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (users will be notified)
  • With Your Consent: When you explicitly authorize us to share your information

Your Rights

Depending on your location, you may have the following rights:

Access and Portability

  • Request a copy of your personal data
  • Export your device configurations and settings

Correction and Deletion

  • Update or correct your account information within the App
  • Request deletion of your account and associated data

Objection and Restriction

  • Object to certain data processing activities
  • Request restriction of data processing

Withdrawal of Consent

  • Revoke camera permissions through your device settings
  • Close your account at any time

To exercise these rights, contact us at: privacy@trioweb.no

Children's Privacy

StyrX is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the new policy in the App
  • Updating the "Last Updated" date
  • Sending an email notification for material changes (if you've provided an email address)

Continued use of the App after changes constitutes acceptance of the updated policy.

Data Protection Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

TrioWeb AS Email: post@trioweb.no Website: https://trioweb.no

Consent

By using StyrX, you consent to our Privacy Policy and agree to its terms.

This privacy policy is designed to comply with GDPR (EU), CCPA (California), and Norwegian data protection regulations.